1. RETURN ELIGIBILITY

We want you to receive the collectible you ordered in the expected condition. Return or replacement requests may be considered within 7 days of delivery for the following issues:

• The product arrives structurally damaged or defective.
• You receive a different item from the one ordered.
• Major parts or accessories listed in the product description are missing.

Requests may not be eligible where:

• The request is submitted outside the applicable return window, except where applicable law provides otherwise.
• The item has been damaged through misuse, alteration, or mishandling after delivery.
• The request is solely due to a change of mind, where change-of-mind returns are not offered.
• Only the outer shipping carton has minor cosmetic damage and the product itself is unaffected.

These conditions do not limit any rights you may have under applicable consumer protection laws.

2. HOW TO REQUEST A RETURN

1. Email support@figureden.com with your order number, a description of the issue, and clear photos or video evidence.
2. Our support team will review the request and contact you with the next steps. We aim to respond within 24–48 business hours.
3. If a return is approved, follow the packing and return instructions provided by our team. Do not send an item back before receiving instructions.
4. Once the returned item is received and assessed, we will inform you of the applicable replacement or refund resolution.

3. REFUND PROCESS

If your refund request is approved, our team will explain the refund process and any information required to complete it.

• Cash on Delivery (COD): Since COD is our currently available payment method, an approved refund may require bank account or UPI details to arrange the transfer securely.
• Processing time: The time needed to complete a refund depends on the review, return requirements, and payment-transfer process. We will communicate the applicable timeline when your request is approved.

Please provide accurate refund details only through the instructions shared by our official support team. Never share your UPI PIN or banking passwords.

4. EXCHANGE & REPLACEMENT POLICY

If you receive an incorrect, damaged, or defective product, contact us within the applicable return window. After reviewing the evidence, we will advise whether a replacement, exchange, or refund is available.

Replacements depend on product availability. If a suitable replacement is unavailable, our support team will explain the available resolution in accordance with our policy and applicable law.

5. ORDER CANCELLATION

If you wish to cancel an order, contact support@figureden.com as soon as possible and include your order number.

Cancellation is subject to the order's processing and dispatch status. Once a package has been handed to a courier, cancellation may no longer be possible. Our team will explain the available options for your order.

6. NON-RETURNABLE ITEMS

Subject to applicable law and any rights relating to defective, damaged, or incorrectly supplied goods, the following may not be eligible for a standard return:

• Figures that have been used, assembled, or altered after delivery, where the issue is not a pre-existing defect.
• Products explicitly marked as final sale or clearance, where the restriction is lawful and disclosed before purchase.
• Digital products or gift cards, where offered and where exclusion is permitted by applicable law.

7. CONTACT & CUSTOMER SUPPORT

For return, exchange, cancellation, or refund enquiries, contact us at:

Email: support@figureden.com

Please include your order number and a clear explanation of the issue so our team can assist you efficiently.