1. SHIPPING COVERAGE

FigureDen delivers collectible figures and related products to serviceable PIN codes across India. Delivery availability depends on the destination and the shipping services available for your order. Please enter your complete delivery address and PIN code during checkout to check serviceability.

2. ORDER PROCESSING

Orders are processed after they are successfully placed. Processing and dispatch times may vary depending on product availability, order volume, weekends, and public holidays. If there is an unexpected delay with your order, please contact our support team for an update.

3. ESTIMATED DELIVERY TIMELINE

Delivery time depends on your location, order processing, and courier transit. Any available delivery estimate should be treated as indicative rather than guaranteed.

Remote locations, adverse weather, public holidays, courier disruptions, and peak shopping periods may cause additional delays.

4. SHIPPING CHARGES

Shipping charges are calculated according to the applicable shipping rates for your order and delivery address. The final shipping charge will be shown at checkout before you confirm your order.

Please review the amount displayed at checkout before placing your order.

5. CASH ON DELIVERY

Cash on Delivery (COD) is the currently available payment method on FigureDen, subject to availability for your order and delivery PIN code.

Please keep the amount due ready when your order is delivered. If COD is unavailable for your location, the option may not appear during checkout.

6. ORDER TRACKING & DISPATCH

Where shipment tracking is available, tracking details will be shared after dispatch. If you have not received an update or need help checking your order status, please contact our support team with your order number.

7. SHIPPING DELAYS & CANCELLATIONS

Although we aim to process orders promptly, delivery dates can be affected by circumstances beyond our control. If your order is delayed or you wish to cancel before dispatch, contact us as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. Any applicable refund or cancellation will be handled in accordance with our published policies and applicable requirements.

8. PACKAGING & DAMAGED DELIVERIES

Please check your package when it arrives. If the product is damaged, incorrect, or incomplete, contact our support team promptly with your order number and clear photos of the item and packaging. Keep the original packaging until the issue has been reviewed.

Return, replacement, and refund requests are subject to our Return & Refund Policy.

9. FAILED DELIVERY ATTEMPTS

Please provide an accurate delivery address and reachable phone number when placing your order. If delivery fails because the recipient is unavailable or the address is incorrect, further attempts and return-to-sender arrangements will depend on the courier's procedures.

Contact us promptly if you believe a delivery attempt has failed incorrectly or if you need help with a shipment.

10. CONTACT US

For shipping questions, delivery updates, or order assistance, please visit our Contact Us page. Include your order number whenever your enquiry relates to an existing order.